Celcom business portal. Celcom Biz E 2019-11-14

What was Celcom’s business strategy and what was the role of customer relationship management in that strategy?

Celcom business portal

Celcom has nearly 30,000 channel partners who provide many in-person customer services, such as handset sales and activation. Oracle Communications Consulting experts played a crucial role in helping Celcom meet its customer satisfaction goals by providing strong program governance, advising about best practice approaches and working with Celcom to improve deployment speed, enhance its customer experience, and reduce operational costs. Nevertheless, maintaining its competitive edge has been a struggle. Oracle seemed the best fit and had the most functionality built-in without requiring additional modifications. For Celom to be number one in data services, it would have to build enterprise systems that would be able to collaborate with these new players. What people, organization, and technology issues did the solution have to address? In 2006, Celcom dropped to third place among Malaysian cellular providers and posted losses. It also has the flexibility to cater various retail business needs, regardless of size.

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Celcom

Celcom business portal

Celcom Business customers can also choose to customise add-ons services based on their business requirements. Celcom was unable to address these challenges because it had a siloed information technology architecture and business processes that could not provide a complete view of customers. Older customers prefer in-person service from Celcom dealers or retail outlets, whereas sophisticated young urban users prefer to do business online. The Malaysia telecommunications market is quite mature, so there are few opportunities to acquire new customers. Welcome to the Encinitas Business Portal We know that starting a business is not easy.

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Celcom business portal

All want reliable mobile service. Read our privacy policy here. This would have been impossible before. More detailed inventory control helps Celcom move more products because it can ship fast-selling units to dealers before shortages occur or have marketers target promotions in regions where the company wants to move specific products. What was the problem at Celcom that was described this case? E-Billing The easier, more convenient way to manage your bills.

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Celcom business portal

Celcom is now much closer to achieving its brand vision, pleasing its customers and exceeding their expectations. Celcom understood the importance of cross-channel customer experiences and wanted to use this to differentiate itself from its competitors. Chong believes that just being able to pay dealers more frequently will enable Celcom to take market share from competitors. Sign up for Celcom Biz E-Billing by calling us at 1-800 111 888 or contact your Celcom Biz Account Manager today. In addition, Celcom also replaced some telecommunications technical terms with ones that were more easily understood by nontechnical users. The Mobile Connect Privacy Promise means that your mobile number will not be shared, and no personal information will be disclosed without your consent.

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Celcom business portal

Since then, management has worked feverishly to turn the company around, and Celcom has regained the top spot in its market. Their connections to business departments also helped expedite funding for the project and obtain review and approval of project plans and specifications. How effective was this solution? For instance, customer data from one system such as billing were not easily available to other systems such as inventory. The company can see every aspect of service each customer uses, which makes cross-marketing and up-selling more efficient. In the past, customer agents needed to toggle between two and five screens to do their work.

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Welcome to the Business Portal

Celcom business portal

A group of business advocates was charged with championing the causes most important to the business staff. How did it affect the way Celcom ran its business and its business performance? Dealers can see what Celcom has in stock, and Celcom inventory managers can monitor the stock on dealer shelves. Oracle Communications is a cross-channel product suite that provides a variety of services, including broadband data, wireless data, and mobile voice services. The Mobile Connect Privacy Promise means that your mobile number will not be shared, and no personal information will be disclosed without your consent. . For Celcom, customers included not only mobile users but also its dealers and resellers. Read our privacy policy here.

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Celcom business portal

Explore a rich library of content and resources to help you manage and grow your business. Read our privacy policy here. Celcom Biz E-Billing is designed suit the busy lifestyle of every working individual. Now they work with just a single screen, which increases efficiency. It gives you easy and instant access as well as efficient management of all your billing needs. Meanwhile, Azlan Zainal Abidin, Chief Enterprise Business Officer of Celcom Axiata said that Celcom is delighted to bring a complete business suite which is aligned with the government aspiration in digitising Malaysian businesses.

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Celcom Business Suite for Retail Drives SME Growth

Celcom business portal

Celcom now can provide a single consolidated product catalog, which helps it get products out faster to the market—another way the new system will help Celcom achieve its goal of becoming number one. Celcom Axiata Berhad launched Celcom Business Suite for Retail, a perfect combination and a one-stop digital communication and operational solutions specially designed to grow and digitise retail businesses. Celcom chose Oracle as the primary technology provider for the new customer experience management system. Celcom replaced 17 systems with one seven-module Oracle system. Companies such as Skype, Google, and Netflix provide services that companies access over a variety of networks and devices, which can disrupt traditional telecommunications billing models. The Mobile Connect Privacy Promise means that your mobile number will not be shared, and no personal information will be disclosed without your consent.

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Celcom business portal

Customer retention is essential, as is luring customers away from competitors. It's even more difficult when you don't know where you're supposed to go or what forms you need to fill out. This system consolidates customer information into a single view of the customer to improve customer service across online, call center, and retail channels. Fewer activations require manual followup. Soon, Celcom also plans to introduce more customised suite of services to cater other verticals. New-phone activation time has been cut from two hours to two minutes. Celcom officials explicitly tried to get employees invested in the new system to ensure that it aligned with the business.

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Celcom Biz E

Celcom business portal

What people, organization, and technology factors contributed to this problem? The suite stands out among the competitors as it offers end-to-end business solutions in one package; mobile connectivity with the flexibility of huge data allocation, wireless internet, and combined with solutions for sales and marketing to operations without the need to source from multiple providers. The Oracle implementation included new customer portal sites and retail stores as well as an Oracle Siebel call center system and Oracle inventory management and Communications Order and Service Management applications. The data provided are as is without any warranties to you on the errors or interruptions or failure to generate a bill. The Encinitas Business Portal changes that. Celcom dealers and customers are happier.

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